Privacy Policy
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Privacy Policy
This Privacy Policy clarifies the procedure by which Umrahmakers collects, utilizes, and protects
your personal information when you access our website or reserve travel services.
We take your privacy seriously and ensure that your personal data is processed lawfully, fairly,band transparently, in line with the GDPR and UK data protection requirements.You acknowledge that you have carefully reviewed this Privacy Policy by accessing or utilizing our website and services. Please stop using the site if you don’t accept the terms of the privacy policy outlined below.
We take your privacy seriously and ensure that your personal data is processed lawfully, fairly,band transparently, in line with the GDPR and UK data protection requirements.You acknowledge that you have carefully reviewed this Privacy Policy by accessing or utilizing our website and services. Please stop using the site if you don’t accept the terms of the privacy policy outlined below.
1. Information We Collect
To provide our Hajj and Umrah travel services, we may collect the following types of personal
data:
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● Contact details: We can collect Name, title, postal address, phone number, and email
address from the client to make travel reservations.
● Passport and travel details: Passport number, nationality, date of birth, visa details, and travel preferences.
● Payment information: Credit/debit card details, billing address, and transaction information are collected to facilitate secure payment and booking confirmation.
● Special requirements: Dietary preferences, health conditions, or mobility limitations that may necessitate adjustments to travel arrangements.
● Booking information: Flights, hotels, car rental, ziyarat tours, and related preferences.
● Digital information: IP address, cookies, browsing behavior, and social media interactions with our website.
● Customer service records: We keep records of email, form submissions, and call recordings for quality assurance and training purposes.
2. How We Collect Your Information
We collect your personal data through:
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● Direct bookings are made through our website, social media platforms, email, and phone.
● Online forms, account registrations, and newsletter sign-ups.
● Customer service interactions.
● Third-party bookings (e.g., when someone books on your behalf, we assume they have your consent).
● When you browse our website, it automatically collects information through cookies and other similar technologies.
3. Why We Use Your Personal Data (Lawful Basis)
To use your information lawfully, we rely on:
a. Contractual necessity – to fulfil your bookings and reservations.
a. Contractual necessity – to fulfil your bookings and reservations.
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● Confirming flights, hotels, and packages.
● Processing payments securely.
● Managing your itinerary and travel arrangements.
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● Customer support, feedback, and communication.
● Marketing offers and travel updates (you can opt out anytime).
● Website analytics to enhance user experience.
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● Sharing booking details with airlines, hotels, and authorities when required.
● Record-keeping for taxation, fraud prevention, and regulatory purposes.
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● Sending promotional emails or newsletters.
● Processing sensitive data (e.g., health or dietary requirements).
4. Sharing Your Data
We may share your personal data with:
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● Airlines, hotels, transport providers, tour operators, and visa authorities to complete your
bookings.
● Third-party service providers (e.g., payment processors, IT support, fraud prevention).
● Legal and regulatory authorities, if required.
● To facilitate your booking, some personal information may be shared with our global offices and trusted suppliers outside the UK and EEA. This helps us confirm your bookings and provide smooth technical, administrative, and support services throughout your journey.
● We do not sell or misuse your data; all personal information is treated with the utmost respect and is securely protected by the company.
5. How Long We Keep Your Data
- ● Please be advised that we retain your personal information for the duration necessary to
fulfill our obligations.
● Booking and financial records are usually kept for up to 6 years (for legal and accounting reasons).
6. Your Rights
You have the following rights:
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1. At any time, you have the right to access information about how the company is using
and processing your collected personal data.
2. At any time, you can request a copy of the personal information we have on file.
3. You can ask for any incomplete or erroneous personal information to be corrected.
4. To request the erasure of your personal data, subject to any legal or regulatory obligations that require its retention.
5. To restrict how we process your data.
6. To object to certain processing (e.g., marketing).
7. You have the right of Data Portability, the ability to transfer the data to a different provider.
8. To be exempt from automated decision-making or profiling. You can exercise these rights by contacting us at info@umrahmakers.co.uk
7. Cookies and Tracking
Our website uses cookies to:
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● Improve your browsing experience.
● Remember your preferences and login details.
● Analyse and understand website traffic and user experience using tools such as Google Analytics
8. International Data Transfers
If you are accessing our website from outside the UK, please note your data may be transferred
to and stored in the UK or other countries. We implement appropriate safeguards in accordance with UK data protection laws and GDPR requirements.
9. Updates to This Policy
We may revise or update this Privacy Policy periodically. Any significant changes will be
communicated via our website or email (if applicable).
10. Contact Us
Get in touch with us using the details provided below if you need to discuss or clarify anything about our privacy policy.
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● Email:Info@umrahmakers.co.uk
● Phone: 0208 090 1519
